TheDiamondFacet offers a range of plain gold/platinum jewelry and diamond/gemstone studded jewelry. Our USP is our lightweight designs, affordable price point & lifetime service.
We are located in Mumbai, the Financial Capital and the Jewelry Hub of India.
All our jewelry is designed and manufactured in India.
We do offer promotional codes and discounts on a seasonal basis and the same will be communicated to you via email from [email protected].
TheDiamondFacet is proud to offer Price Match Guarantee. However, for reasons like metal and stone (gold/platinum/diamond) rate fluctuation; you may see some variation in the price.
NOTE: The price match guarantee is applicable for like-to-like products, i.e. products with the exact same specifications, of the very same quality with accompanying certificates from the same independent laboratories. In case you come across a like-to-like piece of jewelry with a price lower than TheDiamondFacet with any online or offline retail store or vendor, please feel free to email us a link to their product page with the entire product details. In the event that our price is higher, we would gladly match the price for you. Please email us at [email protected].
You may contact our team at +91 8879 7878 00 or [email protected] and they will help you with a customized gift card. Our discount vouchers or gift certificates are not applicable on any Coins/Bars, Bespoke Jewelry and Jewelry with ANY Engraving.
We might discontinue certain pieces or relocate it to some other page. However, we will try our best to make it available for you. Please contact our team at +91 8879 7878 00 or [email protected]
We value your trust in TheDiamondFacet as a brand and believe in providing an unparalleled level of customer satisfaction. This sentiment is reflected in the following services that we offer:
We would urge you to go through our Policies page in detail to get more information on the above mentioned services.
TheDiamondFacet provides free shipping on all items within India.
Our delivery date depends on the product selected as well as the shipping address provided by you. We have several products under the Same Day Shipping section on our website. These are ready to ship products and will be delivered to your address within 2 to 10 business days. You may contact our team at +91 8879 7878 00 or [email protected] for the same.
The rest of our products are 'Made to Order' and it would take us between 2 to 19 business (working) days to safely deliver these jewelry pieces to you. This would include the time taken to individually handcraft each product and ship it to your delivery address.
Please note that the business days mentioned do not include Saturdays, Sundays and Festive Holidays.
We process all our deliveries only through reputed and established courier services. Please check if we deliver to your pincode before placing an order on TheDiamondFacet.com website. If there is no courier service available in your area, we do apologize for the inconvenience caused.
Your jewelry is shipped in durable, tamper-proof packing that ensures that the contents remain intact. Your jewelry is fully insured till it reaches your doorstep, and we only work with reputed and established courier services for all our orders. Please do not accept any package that has been tampered with. Do let us know in any such event.
TheDiamondFacet currently accepts orders and ships only in India, but in the near future we would start with shipping to US, UK, Canada, Australia, EU (Whole of Europe) and many other countries as well.
Until your order is ready to be shipped, you can change the shipping address. Please contact our team at +91 8879 7878 00 for assistance.
For orders that are ready for dispatch, we would only be able to reship it to your new address as soon as the consignment is returned back to us.
However, for international deliveries (once we start), we would not be able to reship the product to your new address. In such scenario, it is requested to double check your address before placing the order.
If you wish to arrange the delivery of your item to an alternate address (other than your billing address), we would be more than happy to help you out. For such a request, we require identification documents to safeguard our buyers from fraudulent activities. Details of these will be sent to you via email once we receive your request.
If you need to know the expected delivery date of an item, please call us on +91 8879 7878 00 or email us at [email protected] to check the progress of your order. On the day of dispatch, you will receive a notification containing your tracking number. We would like to endeavor to meet any delivery requirements you may have.
In case your queries remain unanswered, contact our team at +91 8879 7878 00
TheDiamondFacet offers a 30 DAYS EXCHANGE AND MONEY BACK POLICY. After your purchase, if you are not completely satisfied with the item purchased, we gladly offer you an exchange or a refund at its full 100% order value.
For the items to qualify for any exchange or a complete 100% refund, they must be in their original state and must be returned to us with all the accompanied certificates and original packaging. Every product comes with a Security Tag which needs to be intact, as breaking this tag will void your 30 DAYS EXCHANGE AND MONEY BACK POLICY and hence you shall not be eligible for the same. Please note that the purchased item cannot be exchanged more than once while availing of the 30 days exchange policy. Additionally, you are also entitled to Free Return Shipping with our 30 days exchange policy and money back policy.
No. You are entitled to Free Return Shipping if you return any product within 30 days of receipt of your order shipment at your doorstep.
We offer Free Return Shipping if the item is returned to us within 30 days. You'll receive complimentary return shipping on all resizing, exchanges, or refunds for all products within the 30 DAYS EXCHANGE AND MONEY BACK POLICY. However, if you return any item beyond 30 days, a nominal fee of Rs 500/- (Rs. Five Hundred Only) would be charged to you for return shipping. Please refer to your Return/Exchange Policy for further details.
Follow the 3 below mentioned simple steps to complete your exchange/return:
Step 1: Call us on +91 8879 7878 00. Once we receive your request for an exchange or return, a return shipment kit (temper-proof package) would be sent out to your registered address.
Step 2: Pack your Jewelry using the same shipment kit (tamper-proof package). Secure the jewelry along with all the accompanying certificates, tags and invoice. Any certificate, tag or invoice not attached with the return shipment, the product will not be considered for Return or Exchange. Please read the full Terms & Conditions for Exchange/Return fulfillment below.
Step 3: When you are ready to return the package, simply get in touch with our customer service representatives who will arrange for a pick-up from your doorstep. The good news is that your package will be insured right throughout the transit as we use only secured service providers like Blue Dart.
Note: Your exchange is subject to fulfillment of certain Terms & conditions as stated below –
The Diamond Facet is pleased to offer a LIFETIME EXCHANGE AND BUY-BACK SERVICE for diamond-studded jewellery, gemstone jewellery and on all solitaires. Below table showcases all the rates/values/deductions (if any).
\Shipping, Exchange & Return Policies\TDF.xlsx
Please Note:
Please call us on +91 8879 7878 00 or email us at [email protected] and our team will be able to help you. You can customize the gold karatage and the diamond color-clarity combination on our website as per your choice.
Customization is where you can select any specification of your own choice based on your taste and preference. You can change the metal purity, clarity, and color. This is an exclusive service and a brilliant alternative to buying mass produced jewelry that you would find in other retail stores. And the fact that you define your budget only enhances the whole buying experience.
Pre-Set Products is a large collection of our jewelry with predefined specifications.
Please call our team on +91 8879 7878 00 or email us at [email protected] and we will help you with possible choices.
No. Pendants shown on the website are without the chain. However, if you wish to purchase a chain along with the pendant, you can select one as per your choice and purchase both together.
You can go through our ring sizing guide on the website or you can visit any local jeweler and know your ring size and select your ring with the same size on the website.
Rest assured, TheDiamondFacet.com uses only conflict-free diamonds which are obtained from legitimate diamond sources that have been certified through the worldwide recognized Kimberley Process Certification Scheme (KPCS).
Your jewelry will arrive in exclusive TheDiamondFacet packing boxes.
All diamond and gemstone jewelry bought from TheDiamondFacet.com is certified by EGL, IGI, GIA or HKD and all gold jewelry is BIS hallmarked, some of the most respected and trusted diamond grading bodies in the world, commonly referred to as Diamond Certificate
Yes, we can arrange a duplicate for you for a nominal amount of Rs 500/- (Rs. Five Hundred Only). It will come with copy/duplicate written across the certificate as a watermark.
In case, your ring does not fit well, we would to be glad to replace it for you with a new ring in the new size, with FREE to and fro shipping. If it is a bigger ring you require, we will only charge you the additional price of the new ring, as listed on TheDiamondFacet.com website. For a smaller ring, we will be happy to refund you the additional amount paid by you while placing the initial order. This is applicable on re-sizing requests received within 30 days of receipt of product.
Pls Note – As you receive the product, check your ring before removing the tag. Removing the tag will void the FREE re-sizing policy and will fall into Lifetime Exchange Policy.
Absolutely! Our products are offered with no overheads like rent and inventory costs, so we happily pass on the benefit to our customers.
We at TheDiamondFacet.com are very serious about safeguarding our customers. We have been through a number of validation processes to ensure that our customers get the most secured environment.
HTTPS: When you go on Shipping & Payments page, you will see padlock on your address bar, which states 'https'.
HTTPS (Hypertext Transfer Protocol Secure): This is a combination of Hypertext Transfer Protocol with the SSL (Secured Socket Layer) mainly used to prevent any fraudulent activities from taking place and ensuring that the website is verified and belongs to a trusted source.
TheDiamondFacet offers multiple methods to make payments for your order: Credit Card & Debit Card, Net Banking and COD(Cash on Delivery).
All Credit/Debit card details remain confidential and private. TheDiamondFacet and our trusted payment gateways use SSL encryption technology to protect your card information.
There are no hidden costs or additional shipping charges. The total price mentioned on the product page next to the product photograph is the final price. What you see is what you pay.
Prices are subject to change without any notice. Please expect to be charged the price for the TheDiamondFacet.com merchandise you buy as it is listed on the day of purchase.
We accept VISA, Master Card & American Express Cards (Indian cards only). You will need to key in your 16-digit Credit/Debit Card number and the 3 digit CVV Code (Card Verification Value - found on the back of the card) and complete the payment flow.
All Credit/Debit card details remain confidential and private. TheDiamondFacet and our trusted payment gateways use SSL encryption technology to protect your card information
The refunded amount will be directly credited to your bank account after we receive your jewelry back. Please email or call our team with your bank account and IFSC code which can be found printed on your cheque book.
All sales prices are final and TheDiamondFacet.com does not price match. All our pricing is calculated using current precious metal and gemstone prices to give you the best possible value. These prices do change from time to time and our prices change too.
We offer complimentary ring resizing within 30 days from shipping date. This service can be availed only once in the 30-day period. If the design doesn't permit resizing, we will replace the ring free of cost with a new ring of the new size. Beyond 30 days from date of shipping, if the design permits, we can resize the ring for a small charge. This is applicable for orders within India only.
If there are any problems with the quality of the workmanship of your product, we'll repair it free of charge and pay the shipping too. If you damage a piece, we'll repair it for you for a very reasonable fee plus shipping, we want you to enjoy your product, not have it sitting in a box! If you are still not satisfied with your product, you can return the product to us within 30 days, we have a 30-Days No-Questions-Asked Money Back Policy. This is applicable for orders within India only.
Of course, but we don't recommend it. We can't accept returns of items that have been modified by someone else. Having someone else work on a piece also voids the 30 DAYS MONEY BACK and LIFETIME EXCHANGE/BUY BACK POLICY, because these kinds of modifications, when done incorrectly, can damage the gems or the strength of the setting.
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